Nene's Flowers Information


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About Us Nene's Flowers are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Nene's Flowers
80a Front Street Arnold Nottingham Nottinghamshire NG5 7EJ United Kingdom
Phone: 0115 9670928
Fax: 0115 9670928
Email: sales@nenes-flowers.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All local orders will be delivered by our profesional and trusted drivers.

Any orders with an incorect area listing will not be processed until our staff have corrected the over sight and contacted the customer placing the order, to agree the amendments.

Delivery Schedule We endevour to deliver your order as promtly as possible, however we do ask that adequate time is given between the placing of your order and the time for delivery.

If you require an order at short notice we do recomend that orders are placed via telephone with one of our trained florists to ensure your order is delt with to your satisfaction.

Tax Charges All Prices are inclusive of VAT.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. Should for any reason you are not happy with our service we will endevour to rectify any issues.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115 9670928 (International +44 0115 9670928) or fax us on 0115 9670928 or write to us at 80a Front Street Arnold Nottingham Nottinghamshire NG5 7EJ United Kingdom

Privacy Policy Nene's Flowers do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment via Eflorist. In this case, Eflorist will not disclose any of the details to any other third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

EPOS System Information